nFlow, a leading supplier of digital dictation solutions today commented on the recent technological progression of the legal digital dictation market acknowledging the longevity of their customer base as pivotal in aiding their development and understanding of market requirements, and ultimately their overall success. As one of the inaugural digital dictation developers, nFlow have worked closely with a number of their key customers from the onset, drawing on the experiences, advice and direction some of these digital dictation early adopters have been able to provide.
Early adopters of digital dictation software have added industry insight and experience which nFlow have been keen to absorb and utilise to ensure that product, approach and strategy is closely aligned to market requirements. Sandra Stevens, IT Manager of Salans and an nFlow user for 6 years commented; “We saw the benefit of digital dictation immediately and as a result the firm has been an avid user. We have seen the nFlow technology progress significantly with continual innovative developments. It is through their commitment to their customers and willingness to listen and develop to our recommendations that the product is such a success.”
Reynolds Porter Chamberlain an nFlow digital dictation customer for over 5 years, with 440 users fully integrated with their Open Text Document Management System and Aderant Practice Management System, continue to play a key role in nFlow’s development, often opting to be a pilot site for new product versions and developments. Julie Berry, Reynolds Porter Chamberlain IT Director commented “We originally selected nFlow as we felt it was not only functionally the best product but also for the excellent customer service and company ethos. As the relationship has progressed we are always confident that nFlow will deliver. As a result we are always keen to work closely with them and assist in reviewing technology developments and run pilot projects. Not only does this mean we are able to impact the way the product develops but we are also then in the position to be the first firm to benefit from such a technologically advanced digital dictation solution.”
With a customer base of over 130 firms and over 12,000 end users customers nFlow pays close attention to both new and existing customers to ensure that they continue to be recognised for their excellent customer service and customer retention.
“We are very proud of the fact that we have an array of clients that have been with us for a number of years, through a number of product versions and whilst the company has been through a period of growth. Salans, Leonard Gray and have all been nFlow customers for a number of years, reflecting the diversity of the nFlow customer base and ultimately the flexibility and versatility of the nFlow digital dictation solution. Furthermore we are aware that the customer support we receive is testament to the quality of service, product and people that make up the nFlow team.” Stated Rob Lancashire, nFlow Sales & Marketing Director.
From a technological standpoint nFlow have recently undergone a series of significant developments with the announcement of the nFlow mobility suite, their Microsoft led Development Strategy, Phoenix Business Solutions Co-operation Agreement and RIM Partnership Status, positioning them as one of the most innovative, proactive and technologically advanced digital dictation suppliers in the UK.