In just three weeks since the implementation of nFlow digital dictation software, multi-office law firm, Porter Dodson, has seen an eight-day typing backlog in its Family department reduced to a situation where there is now a capacity to take on extra work from other teams. The drastic improvement has already saved the need to recruit an additional secretary in the Family department and prompted the firm to rollout the software to its other departments.
Headquartered in Yeovil, with offices in Taunton, Bridgwater, Sherborne, Wellington and Dorchester and a staff of 180, Porter Dodson implemented the nFlow digital dictation software on a mixed PC and Citrix infrastructure across a number of offices. In addition it is planned to integrate the nFlow system with Porter Dodson's Axxia practice management system to provide a fast and easy method of referencing dictations to matters.
Commenting on the project Porter Dodson It Manager Jill Wiseman says,
'I looked at a number of suppliers, including the main ones and I have to say that I felt most comfortable with nFlow at the sales stage. There were no pushy sales tactics, just straightforward, courteous and friendly attention. For me this was a sign that the rest of the experience was going to be good. I am very pleased to say that they lived up to my expectations. The project has run extremely smoothly and the after sales support is excellent. When added to the drastic productivity improvements we have seen this is one of our most successful projects.'
Jill continues,
'I know nFlow don't currently hold the market leader title but in a market where the leading solutions don't seem to differ that much I prefer the best service over market leadership status. In my experience you often find that companies with nFlow's attitude end up becoming the market leader in time.'
Jill is known for her progressive interaction with technology providers through her active involvement in a number of customer focus groups, including the large Axxia Users Group where she is currently the elected Chairperson.
All agree that this has been an enjoyable project that has so clearly demonstrated the fundamental productivity improvements nFlow digital dictation software can make for a firm. nFlow adds that it has been a pleasure to again live up to their market differentiator by supplying a quality solution, professionally delivered and backed by the very best customer focused service.
About Porter Dodson
Porter Dodson's objective is to provide both individual and corporate clients with a quality personal service, which is second to none. The firm is committed to total client care and providing first class legal advice. Its extensive investment in Information Technology enables each office within the Porter Dodson group to offer a complete legal service with immediate access to the whole firm's network of highly trained specialists.
