Customer support always seems to be the one thing that customers are least happy about. It seems the general feeling is that once a company has your money they don't care any more. At nFlow we see customer support as pivotal to our excellence in customer focus therefore we go to great lengths to ensure every dealing with us is a pleasant and easy as possible. Right from a non aggressive sales team, through efficient, proactive and courteous project, engineering and training team members, to our support desk team we make sure that everyone in the company understands our ethics and strategy of fulfilling the promise we give of making nFlow digital dictation easy to buy.
Once your system is installed probably the most common interaction you have with us will be with our support team. Because we know it's very important we have invested a large amount of time and money in this area to ensure questions are answered quickly, problems resolved as soon as possible and nothing or no one gets missed or forgotten about. To do this we use a sophisticated Business Process Management (BPM) tool with an ITIL compliant support desk system to control and monitor all support desk tasks as well as provide the online customer suport portal where you can do such things as search the product knowledge base, download updates or log and live track support issues.
Email support@nflow.com to talk to a member of our support team or call our dedicated support line on +44 (0) 1376 532277.
If you would just like more information on how we can support nFlow digital dictation please contact us.
nFlow Mobile for BlackBerry Case Study